Refund policy

1. Scope of This Policy

This Return Policy applies to furniture, home products, and related accessories purchased through the Vintageredesignedllc website and delivered to customers in the United States.

This policy explains the conditions for requesting a return, the return process, shipping arrangements, and refund procedures after customers receive their products.

Vintageredesignedllc reviews return requests based on the actual order details and processes eligible requests according to this policy.

2. Company Information

This website is owned and operated by VINTAGE REDESIGNED LLC.

Company Information:

  • Company Name: VINTAGE REDESIGNED LLC

  • Website Name: Vintageredesignedllc

  • Address: 5732 CHICORY DR, TITUSVILLE, FL 32780, USA

  • EIN: 85-1376293

  • Phone: +1 (407) 221-0535

  • Email: info@vintageredesignedllc.com

  • Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Customers requesting a return are encouraged to contact us by email first to receive return instructions and assistance.

3. 14-Day Return Period

If customers are not satisfied with their purchase, they may submit a return request to Vintageredesignedllc within 14 days from the date the product is received.

The 14-day return period begins on the date the customer receives the product.

Customers must submit their return request within the applicable return period and provide relevant order information.

Return requests submitted after 14 days may be reviewed based on the specific order circumstances.

4. Return Product Requirements

Products submitted for return must meet the following conditions:

  • The product must remain in new and unused condition;

  • The product must not have customer-caused damage;

  • Original packaging and included accessories should be complete where applicable;

  • The product condition must not affect resale eligibility.

Before requesting a return, customers should ensure that the product has not been:

  • Used;

  • Modified;

  • Disassembled;

  • Subjected to actions that change its appearance or function.

If a product shows signs of use, damage, missing accessories, or conditions that affect resale, Vintageredesignedllc may not be able to accept the return request.

5. Return Request Process

Customers who wish to request a return should follow the steps below.

Step 1: Submit a Return Request

Customers must contact the Vintageredesignedllc customer service team by email within 14 days after receiving the product.

The email should include:

  • Order number;

  • Customer name;

  • Contact email address;

  • Product name;

  • Description of the current product condition.

Providing complete information helps our team verify the order and process the request efficiently.

Step 2: Return Request Review

After receiving a return request, Vintageredesignedllc will review:

  • Order information;

  • Delivery status;

  • Whether the product meets the return requirements.

After review, our customer service team will provide return instructions by email.

Step 3: Return Shipment Arrangement

After the return request is approved, customers should return the product according to the return instructions provided by Vintageredesignedllc.

Returned products should:

  • Be properly packaged for transportation;

  • Include original accessories where applicable;

  • Remain complete and in suitable condition.

Customers are not required to pay return shipping costs for return requests that meet the requirements of this policy.

Step 4: Product Inspection

After receiving the returned product, Vintageredesignedllc will inspect the product condition.

The inspection may include:

  • Whether the product remains unused;

  • Whether the product is complete;

  • Whether included accessories are present;

  • Whether packaging requirements are met.

Once the product is confirmed to meet the return requirements, the refund process will begin.

Step 5: Refund Processing

The refund amount includes the product price, including paid shipping costs and applicable taxes included in the original order.

After the return is approved, Vintageredesignedllc will process the refund within 2 business days.

Refunds will be issued through the original payment method used for the purchase.

Examples:

  • Orders paid with Visa will be refunded to the original Visa account;

  • Orders paid with Mastercard will be refunded to the original Mastercard account.

The time required for funds to appear in the customer's account may vary depending on the bank or payment provider.

6. Return Shipping Costs

For return requests that meet the requirements of this Return Policy, return shipping costs will be covered by Vintageredesignedllc.

After submitting a return request and receiving approval, customers should follow the return shipping instructions provided by our customer service team.

Additional costs from returns arranged independently without prior confirmation from Vintageredesignedllc may not be eligible for reimbursement.

7. Return Address

Returned products should be shipped according to the return information provided by Vintageredesignedllc customer service.

Return address:

5732 CHICORY DR, TITIUSVILLE, FL 32780 USA

Customers should confirm the return process and shipping information by email before sending any products back.

8. Non-Eligible Return Situations

The following situations may not qualify for the 14-day return policy:

  • Return requests submitted after the 14-day return period;

  • Products that have been used;

  • Products with customer-caused damage;

  • Products with missing accessories or packaging;

  • Products that are no longer suitable for resale;

  • Returns sent without contacting Vintageredesignedllc in advance.

Each return request will be reviewed based on the order information and actual product condition.

9. Contact Us

For return requests or questions regarding this Return Policy, please contact:

VINTAGE REDESIGNED LLC

  • Email: info@vintageredesignedllc.com

  • Phone: +1 (407) 221-0535

  • Address: 5732 CHICORY DR, TITUSVILLE, FL 32780, USA

  • Business Hours: Monday to Friday, 8:00 AM to 6:00 PM (Eastern Time, USA)

Please contact us by email. We will respond to your inquiry within 24 hours during our regular business hours.